Shipping and Return Policy
Shipping charges cover shipping, handling, materials, and insurance. We ship via UPS and USPS and a tracking number is emailed out with every order. If you have multiple orders on the same day to the same address and if we are able to combine the orders, we will refund excess shipping. We use a weight-based rates to calculate shipping charges. A weight-based rate is based on a minimum and maximum cart total weight to calculate a flat shipping rate. United States Domestic Rates:
Expedited (2-3 day delivery): $20.00 (2lb-5lb)
Expedited (2-3 day delivery): $28.00 (5.5lb-10lb)
Standard (5-10 day delivery): $10.00 (2lb-5lb)
Standard (5-10 day delivery): $18.00 (5.5lb-10lb)
Shipping to locations outside the United States is not available.
Free shipping rate: Free standard shipping is valid on orders of $100 or more shipped to a single address in the United States. Exclusions: promotional and price discounted items and gift cards.
If you are unsatisfied with your purchase for any reason, you may return your item(s) purchased for a full refund minus the original shipping costs and a $10 processing fee.
We only accept returns when you contact me within seven (7) days of delivery and ship items back to Lisa Maher Ceramics, 7318 Fay Avenue, La Jolla, CA 92037 within fourteen (14) days of delivery.
Items must be received undamaged and in their original condition. A credit will be issued to the same credit card your order was processed with. If you are shipping an item to Lisa Maher Ceramics over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If a shipped item arrives damaged, We will file a claim with the shipper and refund your money as long as you document the breakage with photos of the broken pottery, photos of the packing materials used, and photos of any damage to the outside of the box. The shippers generally require this documentation before paying the claim.
Feel free to contact Lisa with questions at firstname.lastname@example.org or mailing: Lisa Maher, Lisa Maher Ceramics, 7320 Fay Avenue, La Jolla, CA 92037